.public-service-feedback {
  margin-top: 20px;
}
.public-service-reply-status {
  display: flex;
  align-items: center;
  gap: 10px;
  min-height: 48px;
  color: #526174;
}
.public-service-reply-spinner {
  display: inline-block;
  flex: 0 0 16px;
  width: 16px;
  height: 16px;
  border: 2px solid #dbe5f2;
  border-top-color: #1677ff;
  border-radius: 50%;
  animation: public-service-reply-spin 0.85s linear infinite;
}
.public-service-reply-status.is-failed {
  color: #ad4e00;
  background: #fff7e6;
  border: 1px solid #ffe7ba;
}
@keyframes public-service-reply-spin {
  to {
    transform: rotate(360deg);
  }
}
@media (prefers-reduced-motion: reduce) {
  .public-service-reply-spinner {
    animation: none;
    border-top-color: #1677ff;
  }
}

/* Handoff Card Styling */
.public-service-handoff-card {
  margin: 16px auto;
  max-width: 540px;
  background: #f4f8ff;
  border: 1px solid #c8dcff;
  border-radius: 10px;
  padding: 16px 18px;
  box-shadow: 0 2px 8px rgba(22, 119, 255, 0.06);
  box-sizing: border-box;
}

.public-service-handoff-header {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 10px;
}

.public-service-handoff-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 26px;
  height: 26px;
  border-radius: 50%;
  background: #e6f0ff;
  color: #1677ff;
  flex-shrink: 0;
}

.public-service-handoff-title {
  font-size: 14.5px;
  font-weight: 600;
  color: #1d39c4;
}

.public-service-handoff-pill {
  font-size: 12px;
  color: #595959;
  background: #ffffff;
  border: 1px solid #d9d9d9;
  padding: 2px 8px;
  border-radius: 12px;
  margin-left: auto;
}

.public-service-handoff-body {
  font-size: 13.5px;
  line-height: 1.6;
  color: #434343;
  margin-bottom: 14px;
}

.public-service-handoff-actions {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

.public-service-handoff-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  padding: 8px 16px;
  font-size: 13.5px;
  font-weight: 500;
  border-radius: 6px;
  cursor: pointer;
  text-decoration: none;
  transition: all 0.2s ease-in-out;
  border: 1px solid transparent;
  line-height: 1.4;
  box-sizing: border-box;
}

.public-service-handoff-btn-call {
  background: #1677ff;
  color: #ffffff !important;
  border-color: #1677ff;
}

.public-service-handoff-btn-call:hover {
  background: #4096ff;
  border-color: #4096ff;
  color: #ffffff !important;
}

.public-service-handoff-btn-call:active {
  background: #0958d9;
  border-color: #0958d9;
}

.public-service-handoff-btn-icon {
  font-size: 14px;
  line-height: 1;
}

.public-service-handoff-btn-contact {
  background: #ffffff;
  color: #1677ff;
  border-color: #91caff;
}

.public-service-handoff-btn-contact:hover {
  background: #f0f7ff;
  border-color: #1677ff;
  color: #0958d9;
}

.public-service-handoff-btn-contact:active {
  background: #e6f4ff;
}

@media (max-width: 576px) {
  .public-service-handoff-card {
    margin: 12px 6px;
    padding: 14px 14px;
  }
  .public-service-handoff-actions {
    flex-direction: column;
    align-items: stretch;
  }
  .public-service-handoff-btn {
    width: 100%;
    justify-content: center;
    padding: 10px 14px;
    font-size: 14px;
  }
  .public-service-handoff-pill {
    margin-left: 0;
    width: 100%;
    box-sizing: border-box;
  }
}